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Stellar POS supports PAX Q30 (HTTP POSLink), Elavon (CNP), Stripe Terminal, and manual cash entry. You can also create Stripe Payment Links for remote / QR-based payments. Bring your own processor or contact us for preferred rates.

Enable surcharge in Admin → Store Settings → Payments. Set a percentage (commonly 3–4%). The fee is shown on-screen and printed on the receipt. Stellar POS follows state-specific disclosure requirements — a legal notice is printed at the bottom of every receipt.

Navigate to Reports → Transaction History, find the transaction, and tap Void (same-day, before batch close) or Refund (post-batch). Manager PIN is required. Void/refund details are logged for audit purposes.

Go to Admin → End of Day → Batch Close. The screen shows all open authorizations for the day. Tap Close Batch to settle them. A summary report is generated automatically and emailed to the store email on file.

Yes. Go to Admin → Gift Cards to issue, reload, or deactivate gift cards. Gift cards can be used as a payment method at checkout. Balances are stored in your database and do not expire unless you configure an expiry date.

In Admin → Menu, tap any item and select Modifiers. Create modifier groups (e.g., "Protein choice") and add options with optional price adjustments. Assign modifier groups to one or many menu items. Modifiers appear at checkout when the item is added to the cart.

Yes. Tap the ••• menu on any item in Admin → Menu and toggle Sold Out (86'd). The item appears grayed out on the POS screen and cannot be added to an order. You can also set auto-86 thresholds in the Inventory module.

In the item editor, toggle Tax Exempt. That item will be excluded from the tax calculation at checkout regardless of the store's configured tax rate. Useful for non-taxable goods like grocery staples or gift cards.

Not directly — Stellar POS uses a single price per item. For online/kiosk upsells, use the modifier system to offer optional add-ons or upgrades at additional cost. Discounts can be applied at the order level for in-store promotions.

Tap a category in Admin → Menu → Categories and tap the image placeholder to upload a photo from your device. Images are stored in your account and display in both the POS view and the Kiosk self-order mode.

Go to Admin → Staff Management and tap + Add Employee. Set their name, role (Owner, Manager, Server, Cashier), and a 4-digit PIN. Staff log in with their PIN from the lock screen — no separate username or password required.

Staff tap Clock In / Clock Out from the Staff screen using their PIN. All clock events are logged with timestamps. Managers can view, edit, or manually add entries. Export time clock data as CSV from Reports → Time Clock for payroll.

Yes. Role-based permissions control access to refunds, discounts, menu edits, and reports. Manager-only actions require a Manager PIN. You can customize what each role can do in Admin → Staff → Roles.

Navigate to Reports → Employee Performance. You can filter by date range and staff member to see total sales, average ticket, number of orders, and tip amounts. Data can be exported as CSV.

Stellar POS uses ESC/POS protocol, which is compatible with most thermal receipt printers (Epson, Star, Bixolon, etc.) over Wi-Fi or Bluetooth. Configure the printer IP in Admin → Store Settings → Hardware. Auto-discovery scans your local network for compatible printers.

Make sure the PAX Q30 is on the same Wi-Fi network as the POS device. In Admin → Store Settings → Hardware → Card Reader, set the type to PAX Q30 and enter the terminal's IP address and port (default: 10009). Tap Test Connection to verify.

Yes. Stellar POS has a built-in barcode scanner using your device's camera. Tap the barcode icon on the POS screen or go to Barcode Scanner in the menu. You can also pair a Bluetooth barcode scanner — it acts as a keyboard input device and works automatically.

Log in with your store credentials on the kitchen device and tap the Kitchen tab. Orders sent from the POS appear in real time via WebSocket. Color coding shows urgency: new orders are white, 5-min+ are amber, 10-min+ are red. KDS add-on required — $19/screen/month.

Go to Reports → Export and choose a date range and format (CSV or PDF). The export includes all transactions, itemized sales, tax collected, discounts, and voids. You can also email the export directly to any address from within the app.

In Reports → Tax Report, select your reporting period and tap Generate CPA Summary. The report shows gross sales, taxable sales, tax collected by rate, and non-taxable items. Export as PDF or CSV.

Yes. Go to Admin → Store Settings → Email Reports and enter one or more email addresses. A daily summary is automatically emailed at the time you configure. The email includes total sales, transaction count, top items, and any voids.

All transaction history is retained indefinitely as long as your subscription is active. After cancellation, data is retained for 90 days. You can export your full history at any time before cancellation.

The web dashboard at stellarpos.us/dashboard shows real-time sales charts, top menu items, staff performance, and inventory levels. It is accessible from any browser — no app install needed. Great for monitoring sales remotely from a laptop or phone.